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Information Clearinghouse
Translating high quality research specific to better design and building practice
Translating high quality research specific to better design and building practice

Summary Bulletin: Home Modification and Maintenance Information Clearinghouse Website Usability Survey

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Authors Bridge, C.
Audience Authors, Government/NGOs/Peaks, Industry, Librarians/Researchers/Students
ISBN 1 86487 836 3

Summary report of a usability survey conducted by HMInfo to ask users about their modification and adaptation information needs as relevant to improving housing outcomes for older persons, carers and/or people with disabilities. This was an initiative to assist in upgrading the website as HMInfo moves to the Human Services Network.

Publication History

1st edition Home Modification Information Clearinghouse Website Usability Survey by Catherine Bridge, February 2006. Reprinted June 2014.

Table of Contents

  • Introduction
  • Methodology
    • Suggestions and criticisms
  • Results
    • Survey respondent’s professional background
    • Survey respondent’s geographical location
    • Locating the website in the first instance
    • Prior experience of using the website
    • Areas of the website that are most valued
    • Overall user friendliness
    • Value of website training
  • Information of most value to users
    • Features requested
    • Website features that would increase value
    • Reasons for recommending the website to others
    • Perceived information gathering success
    • Alternative sources of information
  • Conclusion
  • Appendix 1: HMinfo Website Usability Survey
  • Appendix 2: Invitation to Participate

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