Home Modification and Maintenance Information Clearinghouse Website Usability Survey

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Authors Bridge, C.
Published 1st February 2006
Audience Authors, Government/NGOs/Peaks, Industry, Librarians/Researchers/Students
ISBN 1 86487 836 3

Summary report of a usability survey conducted by HMInfo to ask users about their modification and adaptation information needs as relevant to improving housing outcomes for older persons, carers and/or people with disabilities. This was an initiative to assist in upgrading the website as HMInfo moves to the Human Services Network.

Publication History

1^st edition Home Modification Information Clearinghouse Website Usability Survey by Catherine Bridge, February 2006. Reprinted June 2014.

Table of Contents

• Introduction
• Methodology
• Suggestions and criticisms
• Results
• Survey respondent’s professional background
• Survey respondent’s geographical location
• Locating the website in the first instance
• Prior experience of using the website
• Areas of the website that are most valued
• Overall user friendliness
• Value of website training
• Information of most value to users
• Features requested
• Website features that would increase value
• Reasons for recommending the website to others
• Perceived information gathering success
• Alternative sources of information
• Conclusion
• Appendix 1: HMinfo Website Usability Survey
• Appendix 2: Invitation to Participate