Skip to main content
Skip to and open main menu Home Modification
Information Clearinghouse
Translating high quality research specific to better design and building practice
Translating high quality research specific to better design and building practice

Research Library

The HMinfo Research Library contains an in-depth collection of materials on home modifications and related subjects.

The Research Library does not lend books and other items. Under special circumstances, requests to use the library may be made by emailing .

Search Form

Utilization and client's satisfaction of government programs delivery systems in Arkansas and nine selected Southern States

Rural Sociological Society

Author: Godfrey, R. L., Parker, M. J.
Year: 1983
Type: Journal Article


A report on government agents' responses regarding the availability, accessibility, utilization, & clients' satisfaction of services they provide to families living in low income rural areas. The nine agencies included for study were: Employment Security Commission, Food Stamps, Farmers Home Administration, Social Security Administration, Commission on Aging, Mental Health, Health Services, Veterans Administration, & Vocational Rehabilitation. The number of full-time & part-time staff members, average number of clients per month, availability of transportation for clients, clients' satisfaction, agencies' pressing needs, & modes of publicity were examined. A structured, open-ended questionnaire was mailed to the agents in each of the ten contiguous southern states; compared & contrasted were responses of agents in Arkansas & the region as a whole. Findings indicated that Arkansaa & the region had almost identical response distributions for questions pertaining to clients' satisfaction, modes of publicity, & provision of transportation services. Staffing & inadequate capital were the most pressing needs of the agencies. Newspapers were cited as the most frequent mode of publicity. Most of the agencies did not provide transportation services for their clients.

Further Details

Accession Number 3.4.03
Keywords North America, health improvement

Reads 179