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Policy sources of worker dissatisfactions: the case of human services in aging

Social Service Review

Author: Dressel, P. L.
Type: Journal Article
Year: 1982


The job dissatisfaction of service providers in the field of aging is explored, & the policy sources of such dissatisfactions are isolated. The 35 workers interviewed identified four major areas of complaint about their jobs: lack of resources, agency problems, mandates & regulations, & client characteristics. It is argued that these problems are associated with specific characteristics of policies. These characteristics include the symbolic nature of legislation, policy ambiguity, universal entitlement, & calculated fragmentation. Whether policy changes should be made to alleviate worker dissatisfactions is discussed.

Further Details

Pages: 406-423
Volume: 56
Issue: 3
Accession Number: 1.4.03
Keywords: older, policy compliance, regulation compliance
Reads: 179