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Issues in Promoting Planning in the Human Service Delivery System: The Case of Area Agencies on Aging

Administration in Social Work

Author: Norman, A. J.
Type: Journal Article
Year: 1979


The Older American Act of 1965 & its amendments have created problems of crisis proportions at the local level for Area Agencies on Aging, the substate planning bodies. While the legislative strategy is based on a rational planning goal model, the nonrational behavior of organizations & communities dictates the need for a more flexible model. Discussed are crucial issues that must be resolved before effective planning can take place at the national, state, or local level, including: (1) fragmentation of services & philosophy, (2) lack of coordination among services, & (3) lack of citizen involvement & lack of use of those citizens who wish to be involved. Based on the literature & practical experience, a social systems model is offered as a remedy for many of the problems faced in the installation of an effective planning process in these agencies.

Further Details

Pages: 79-89
Volume: 3
Issue: 1
Accession Number: 23.5.03
Research Notes: electronic copy added 22/08/2013
Keywords: olderlegislation complianceNorth AmericaService delivery
Reads: 177