Abstract:

This paper explores the home modification information needs of peak consumer organisations within New South Wales. Increasing demand for home modification information stems from population ageing and constraints on government expenditure. Consumer peaks often face high community expectations in the context of relatively low funding and changing laws and regulations. All the peak consumer organisations interviewed for this research are responsible for gathering and disseminating home modification information. This research highlights the home modification information that consumers need and outlines how consumers currently locate this information.