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Formal and Informal Interaction between Area Agencies on Aging and Departments of Social Services: Implications for Practice

Journal of Gerontological Social Work

Author: McAuley, W. J., Safewright, M. P.
Type: Journal Article
Year: 1992


This paper examines the forms of formal and informal interagency agreements and adminsistrative/staff interaction between four Area Agencies on Aging and Departments of Social Services as they serve older people. Interview & observational data obtained from 36 staff members of 21 social service agencies are drawn on to examine formal & informal interagency agreements & administrative/staff interaction between four federally sponsored Area Agencies on Aging & local departments of social services serving older people. Several factors appear to influence whether relationships are more or less formal: (1) service system characteristics, (2) divisions of service responsibilities & tasks, (3) interpersonal dimensions, (4) perceptions & attitudes of staff/administrators toward formal & informal agreements & interaction, & (5) historical occurrences. Suggestions are made for building on the existing balance between formal & informal interagency interaction for more effective service delivery & planning.

Further Details

Pages: 97-115
Volume: 18
Issue: 3-4
Accession Number: 22.5.03
Research Notes: Electronic copy added 17/07/2013
Keywords: olderinteragency collaborationinteractionsService deliveryPlanning
Reads: 216