Published 20th February 2019
A “significant” imbalance of power has made residents and home care recipients fearful of making complaints, the royal commission into aged care heard this week.
Consumer peak body COTA Australia CEO Ian Yates was among the first to present evidence to Royal Commission into Aged Care Quality and Safety which began hearing evidence from witnesses in Adelaide on Monday.
He told the inquiry that residents and their families often feel they are unable to raise complaints with their providers.
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Source:Sandy Cheu, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)
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