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Providers told to involve residents in all care decisions

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Aged care providers need to focus on engaging residents in their care rather than just approaching family members, an industry conference heard.

Mark Brandon, chief policy and regulatory officer at Estia Health, says it is important for providers to listen to residents’ perspective of the care they want if they are able to communicate for themselves.

“Wherever possible, we need to go back to the resident,” Mr Brandon told delegates at the Governance in Aged Care conference in Sydney last week.

Mr Brandon said providers often spoke about family members of a resident, which excluded the resident having a say in their own care.

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Source:
Sandy Cheu, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)

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