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Protecting Older Australians - COVID-19 Update 26 June 2020


Residential respite factsheet

To further assist residential respite providers, an Information for residential respite providers factsheet is now available.

This factsheet includes current guidance on ACAT assessment processes, residential respite extensions, and general program delivery information to support providers during COVID-19.


Temporary subsidy increase for Home Care Packages during COVID-19

An additional $22 million is available to Home Care Package providers to support additional service delivery costs and workforce supply pressures during COVID-19. Providers can use these funds to meet increased costs resulting from COVID-19, such as additional infection control procedures and additional personal protective equipment (PPE) for aged care workers in accordance with this guidance.

Any changes to current pricing as a result of COVID-19 must be included in a care recipient’s Home Care Agreement and consent to these changes must be obtained. Care recipients must not be disadvantaged by any pricing changes or the introduction of a new service charge. Updated prices, including temporary changes, must be published in the Full Price List on My Aged Care. Further information on price transparency is available on the Department of Health’s website.

If providers choose to introduce and charge care recipients for a new service, providers should note:

  • The new service must involve providing the consumer with additional care and/or service in exchange for the new charge.
  • Providers must not separately charge for business costs. Business costs may be rolled into the prices of care and support services.
  • A provider may charge for package management costs but this charge must be no more than a reasonable amount. This may cover the cost of organisational activities including compliance, quality assurance and infection control plans and procedures.

If providers are unsure of their responsibilities in relation to proposed price changes or service charges, they should obtain their own independent legal advice.

The temporary subsidy increase covers the period 1 March 2020 to 31 August 2020, unless otherwise stated by the Department.


Translated resources

The Australian Government has engaged with multicultural communities since the beginning of the pandemic, given its early impact on specific culturally and linguistically diverse communities.

In addition to the Department of Health’s campaign materials, the Department of Home Affairs has established a dedicated website - COVID-19 Information in your language, providing culturally and linguistically diverse communities with a single source of information in 63 languages other than English.

Resources that are available from the COVID-19 Information in your language website include the following fact sheets:

Other translated resources that are available including the aged care visitor access code, can be found on the Department of Health’s website.

Unknown Author, 2020, Department of Health

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