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Optimising digital service delivery

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Aged care providers can improve their digital channels by applying human-centred design principles, writes Michael Burke.

Digital channels are an increasingly important part of the service delivery mix. So how do we ensure these channels reflect values like compassion and inclusivity, with genuine effectiveness?

As we all pass through important life stages, digital channels are becoming an essential conduit to access information, support, and services.

To read the full article, please visit the Australian Ageing Agenda website.



Source:
Michael Burke, 2020, Australian Ageing Agenda (https://www.australianageingagenda.com.au)

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