Published 25th March 2014
A study commissioned by the NSW Department of Fair Trading in 2013 into consumer behaviours has found that "word of mouth is the most common source of information used to find a tradesperson".
The full report can be dowloaded here (pdf): http://www.fairtrading.nsw.gov.au/biz_res/ftweb/pdfs/Tenants_and_home_owners/Licensing_research_community_survey_full_report_2013.pdf
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