Published 26th June 2026
The Department of Health, Disability and Ageing have notified of System unavailability for the Aged Care Gateway (ACG) and Government Provider Management System (GPMS). The following is an extract from their notification email: " ACG Scheduled maintenance FROM: *10:15 pm (AEST) Friday 26 June 2026 TO: *6:00am (AEST) Monday 29 June 2026 Please note During these times the following ACG services will be unavailable: Client Online Account Assessor Portal Service and Support Portal Hospital Portal Contact Centre Portal Aged Care Assessor App (unable to upload, download or support new useractivation) My Aged Care Website Tools (Apply for an assessment & make a referral Action required Please ensure you are logged out of all impacted systems 15 minutes before the scheduled maintenance period commences. GPMS Scheduled maintenance FROM: *10:15 pm (AEST) Thursday 25 June 2026 TO: *6:00am (AEST) Monday 29 June 2026 Please note During these times the following GPMS portals will be unavailable: Registered Provider Portal Approved Provider Portal Action required Please ensure you are logged out of all impacted systems 15 minutes before the scheduled maintenance period commences. *Please note: The scheduled maintenance times are subject to change and will be confirmed via email, closer to this planned release. Serious Incident Response Scheme Registered providers who need to submit a Serious Incident Response Scheme (SIRS) notice during the scheduled maintenance period to meet their reporting deadline should download and complete the SIRS Smart Formusing a PDF reader application and submit the form to . The previous SIRS manual form is no longer accepted and registered providers must complete the SIRS smart form. If you cannot submit a SIRS notice via email, please contact the Commission on 1800 081 549. Further Assistance If you require assistance, please contact the My Aged Care Service Provider and Assessor helpline on 1800 836 799, Monday to Friday (8am to 8pm) and Saturday (10am to 2pm) local time across Australia. "
The Department of Health, Disability and Ageing have notified of System unavailability for the Aged Care Gateway (ACG) and Government Provider Management System (GPMS).
The following is an extract from their notification email:
ACG
Scheduled maintenance
FROM: *10:15 pm (AEST) Friday 26 June 2026
TO: *6:00am (AEST) Monday 29 June 2026
Please note
During these times the following ACG services will be unavailable:
Action required
Please ensure you are logged out of all impacted systems 15 minutes before the scheduled maintenance period commences.
GPMS
FROM: *10:15 pm (AEST) Thursday 25 June 2026
During these times the following GPMS portals will be unavailable:
Registered providers who need to submit a Serious Incident Response Scheme (SIRS) notice during the scheduled maintenance period to meet their reporting deadline should download and complete the SIRS Smart Formusing a PDF reader application and submit the form to .
The previous SIRS manual form is no longer accepted and registered providers must complete the SIRS smart form.
If you cannot submit a SIRS notice via email, please contact the Commission on 1800 081 549.
If you require assistance, please contact the My Aged Care Service Provider and Assessor helpline on 1800 836 799, Monday to Friday (8am to 8pm) and Saturday (10am to 2pm) local time across Australia. "
Source:Department of Health, Disability and Ageing, 2026
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