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My Aged Care website enhancements

Created: 10th April 2018

Changes are planned to the My Aged Care website during the follwoing days. The updates include a new homepage and simpler navigation across the website to guide users through the steps to accessing aged care services.

The project was informed by a co-design process involving extensive feedback from users as well as sector stakeholders representing:

  • senior Australians, their families and carers
  • service providers
  • health professionals
  • aged care assessors

The department of Health is also working to resolve other issues experienced by service providers. Information products are being developed on:

  • how to navigate the client record
  • understanding what support channels are in place
  • timeframes for complaints and escalations.
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