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My Aged Care System Changes

Published

A summary of My Aged Care System changes was published on 26 February 2018.

This document is intended to assist service providers and assessors in understanding the changes made to the My Aged Care system. This release is focused on delivering a number of high priority system improvements and builds on the changes made since 1 July 2015 to continue to improve the usability of the system.

You can find the document here.

As part of the recent My Aged Care system release, consumers will be sent a letter around three months before they are expected to be assigned a home care package.

The aim of the letter is to advise consumers to start getting ready to receive their home care package by:

  • researching service providers
  • contacting My Aged Care to opt-out of the queue if they are not actively seeking a home care package at the time they receive the letter
  • arranging an income assessment through the Department of Human Services to know what they might be asked to pay.

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