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My Aged Care Support plan reviews


CHSP service providers have an ongoing responsibility to monitor and review the services provided to clients under the client’s care plan to ensure their needs are being met. Where there is no recommended review date included in the client’s My Aged Care support plan, it is expected a review of services will be undertaken, at least every 12 months.

As there is no standard form for CHSP providers to use, it is up to service providers to manage the support plan review and what information is gathered at this meeting. As a guide, some of the issues that can be discussed include:

  • the frequency and/or intensity of services
  • the service sub-type(s) being delivered
  • the appropriateness of setting another review date or an end date for service delivery
  • comments relating to the provision of services to the client.

The support plan review can be done by telephone or face-to-face. The review discussion may identify there is:

  • no change to supports
  • a need to increase or decrease services, or
  • a new assessment referral is required.

If the client has new or different needs, service providers can provide options about the care and services best suited to them.

The result of the review needs to be recorded on the My Aged Care client record. A request for review by a RAS can be through the provider portal which details the assessment organisation that originally assessed the client, so they can be contacted over the phone. The service provider or the client can ring My Aged Care to request a review.

Further information can be found in the Information for Aged Care Providers Newsletter.


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