Published 23rd July 2019
Fostering relationships between staff and residents is key to delivering an inclusive model of care, an aged care CEO tells the royal commission.
On Wednesday, the Royal Commission into Aged Care Quality and Safety featured NewDirection Care, which operates an aged care facility in Bellmere, Queensland containing 17 domestic-style homes each housing seven residents spread across six streets in a town-like setting with shops and community facilities.
Appearing via live video together, the inquiry heard from the facility’s 89-year old resident Elsie Scott and house companion Lisa Jones.
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Source:Sandy Cheu, 2019, australian ageing agenda (https://www.australianageingagenda.com.au/)
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