Published 8th March 2019
A new report indicates a high level of consumer dissatisfaction with home care providers for overcharging, sending out inadequately trained workers and failing to communicate.
Names have been passed on to the aged care minister Ken Wyatt – who commissioned the study – the health department and the aged care royal commission, the report says.
Only providers which could demonstrate expertise in aged care, employ qualified staff and provide ongoing training should be given licenses, respondents said.
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Source:Judy Skatssoon, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)
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