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Home Care Packages Program: Update to Provider Portal to implement new price caps

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Changes to Home Care Package (HCP) administration and management charges came into effect on 1 January 2023.

Providers impacted by the new legislative requirements must update their prices on their My Aged Care provider profile.

From 27 February 2023, providers will not be able to enter prices above the legislated caps in the Provider Portal. These system caps will only affect updated prices. Exit amount and separate third party charge fields will also be removed.

The department and the Aged Care Quality and Safety Commission will be monitoring published prices to ensure compliance.

If you require assistance updating your profile, information is available on the My Aged Care website. You can also contact the Service Provider Helpline on 1800 836 799. 


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