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Home Care Package Survey: Live on Monday


On Monday 25 November, all home care providers will receive an email link to complete a short survey on care they provide under a home care package. The survey will be open until the end of the year.

We urge home care providers to participate in this survey. Your participation will ensure that your circumstances are considered and that we can form an accurate national picture of care provided under the Home Care Packages Program.

We have designed the survey to obtain more detailed data on the types, volume and cost to the Home Care Package of care and services delivered under the Home Care Packages Program. Providers should already hold the information being sought, as it aligns with clients' monthly statements.

The survey is being administered by Forms Administration who will send each home care provider an email on Monday. The collection will use similar methods to the annual financial reporting process. If you do not receive an email, please contact the Forms Administration helpdesk via email  or by telephone (02) 4403 0640.

This is a key opportunity for home care providers to assist the department in addressing an important information gap, and continuing to improve the Home Care Packages Program. The information will also be used to inform any future reform of aged care at home. We will provide feedback to providers based on the analysis of the information received.

As part of the survey, home care providers can opt in to provide more detailed data in January 2020 and are encouraged to do so.

Unknown Author, 2019, Department of Health

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