Communication and engagement key to continuous improvement, says provider

Published 20th February 2019

Encouraging residents and their families to provide feedback and having a consumer directed model of care are among the integrated approaches one provider is implementing to meet the new standards.

Providers need to think about restructuring and realigning their organisations to better deliver high quality services and find potential gaps, said Danielle Mackenzie, chief executive officer of Queensland-based residential and home aged care and retirement living provider Sundale.

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Source:
Sandy Cheu, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)