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Carers sidelined by Home Care Package program

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The role and needs of family carers are being pushed to the side as an unintended consequence of the Home Care Package program, according to a researcher who has developed a carer framework for providers.

University of Wollongong researcher and former ACTAT social worker Cathy Duncan says she’s hopeful providers will adopt the Carers Reference Framework, which has been developed in partnership with Carers NSW to guide the way providers interact and engage with those who care for their clients.

Research she undertook in 2015 suggested the shift to increased client control in home care risked pushing family carers to the background because it put the consumer at the centre, creating a dilemma  for providers about how to provide individual service while also working in partnership with families and carers.

Ms Duncan says her current research now shows that today, while many carers report positive experiences, a percentage say they are still not being acknowledged or treated with respect by providers.

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Source:
Judy Skatssoon, 2019, Australian Ageing Agenda (https://www.australianageingagenda.com.au/about/)

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