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Adjusting to Consumer Directed Care for Aged Care Service Users

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The experience of Brotherhood of St Laurence community aged care service users found that the Aged care reform move to Consumer Directed Care (CDC) adversly impacts consumers "who do not have the capacity to self-manage because of cognitive impairment, or who lack literacy, numeracy and other life skills to take control of their package, had to allocate a larger portion of their subsidy to cas management fees. In addition, their understanding of the CDC model and their capacity to interpret information given to them, for example monthly financial statements, was often compromised".

They concluded that "to avoid increasing the burden of risk for consumers, carers and their families, CDC must be accompanied by practical support such as administrative, financial and professional services to enable positive risk taking and to safeguard against abuse, as well as continued investment in appropriate governance and regulation".

Click to download the full report which can be cited as:

Simons, B. Kimberley, H. and McColl Jones, N. (2016), Adjusting to Consumer Directed Care: the experience of Brotherhood of St Laurence community aged care service users, Brotherhood of St Laurence, Fitzroy, Vic.

 

 


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