Reminder: Draft ADHC Service Charter - Request for Feedback

Published 20th March 2013

Reminder: Draft ADHC Service Charter - Request for Feedback

As you may be aware, Ageing, Disability and Home Care (ADHC) recently released its draft ‘Ageing, Disability and Home Care Service Charter’.

The purpose of this draft Service Charter is to outline the standard of service that people can expect from us when accessing our services.

Information in the draft ADHC Charter includes:

• The role of ADHC in the community and our commitment to people accessing ADHC supports and services
• The standard of service that people accessing supports and services can expect
• The rights and responsibilities of people accessing supports and services, their families and carers
• How people accessing supports and services, their families and carers can help us deliver the best possible service
• The state and national standards that our supports and services are required to comply with
• How to provide feedback or make a complaint about a breach of the Charter or any other issue.

In addition to people accessing ADHC supports and services, their families, carers, guardians, advocates and ADHC staff, we would like to hear from NGOs and their staff via the Feedback Survey on the draft ADHC Service Charter which can be completed at ADHC’s website: https://www.adhc.nsw.gov.au/about_us/news/adhc_service_charter_released

The purpose of the Feedback Survey is to collect your views on the draft ADHC Service Charter.  The feedback you provide in the survey will help to inform the publication of the final ADHC Service Charter.

This survey should only take about 5-10 minutes of your time. All survey responses are anonymous and all information contained in the responses will be treated confidentially.

The survey is to be completed online by 20 March 2013. Alternatively, you can return printed surveys by email, fax or mail by 03 April 2013

If you would like to speak to someone to interpret this information, please phone the Translating and Interpreting Service on 131 450.

For any questions about the draft ADHC Service Charter or about completing the Feedback Survey on the draft ADHC Service Charter please direct your enquiries to the ADHC Operational Policy Governance team by email at adhcservicecharter@facs.nsw.gov.au

For further information, contact 1300 136 067 or email at portal@facs.nsw.gov.au