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Helping providers verify specialist services

A series of online workshops have been developed to walk aged care providers through the specialisation verification process.

As recommended by the royal commission, the Department of Health and Aged Care established a Specialisation Verification Framework that allows providers to better demonstrate how their organisation delivers inclusive services for people who identify with one or more of the special needs groups listed in the Aged Care Act 1997.

The special needs groups include:

  • Aboriginal and Torres Strait Islander people and communities
  • people from culturally and linguistically diverse backgrounds
  • people who are financially or socially disadvantaged
  • people who are homeless or at risk of becoming homeless
  • people who live in rural or remote areas
  • parents separated from children by forced adoption/removal
  • lesbian, gay, bisexual, transgender and intersex people
  • care leavers
  • veterans.

Since 27 February, providers who hadn’t had their specialisation claims verified by independent assessor Australian Healthcare Associates were removed from the My Aged Care profile.

Funded by the Australian Government, the series of free workshops – hosted by Eastern SSD Partnership, SSD Connect Alliance and Bayside City Council SSD – aims to help providers understand the verification framework and how it can benefit their organisations and communities.

Aimed at managers, quality personnel and other aged care staff who progress improvement plans across a service, the workshops will:

  • support providers to offer services that are the best fit for people who identify with special needs groups
  • offer insight into the needs of people who identify with these groups
  • create a greater understanding of how difficult it can be for older people to find a provider that is the best fit
  • provide an understanding of the verification requirements
  • guide providers through the verification application.

The format of the workshops include:

  • an introductory presentation about the Specialisation Verification Framework
  • a panel discussion featuring specialist service providers, peak bodies and community representatives
  • a review of evidence requirements and application process
  • a Q&A session.

The workshop focusing on the needs of LGBTI people has already run. The next workshop is on 20 July and will focus on veterans.


Thu 20 Jul 2023, 9:30 AM - 11:00 AM







Created 13th July 2023

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