Frequently Asked Questions

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Could a builder be considered negligent, or be held liable if a user slipped on the bathroom floor after construction?

Last Updated: 15th August 2012
This is a difficult question and depends on the quality of construction (degree of trip and slip hazard risk considered reasonable) and the wording ...

Has the Clearinghouse project team considered any overseas models in developing this website?

Last Updated: 15th August 2012
Numerous websites that promote accessibility, universal design and home modifications were explored and evaluated. These sites were based in countrie...

Home Modification general inquiries

Last Updated: 15th August 2012
The quickest way to find a Home Modification Service within your area is to contact your local Commonwealth Care Link Centre. You can contact your n...

Home Modification Service levels and eligibility criteria for Home and Community Care (HACC) service users

Last Updated: 15th August 2012
To be eligible for a HACC funded service you must have a moderate, severe or profound disability or be caring for someone with the disability. Peop...

How was the value of information to Home Modification and Maintenance service providers assessed?

Last Updated: 27th September 2011
Our website development was based on in-depth qualitative research involving just under one third of the HMM service providers in NSW. A copy of the...

Is compliance with the Building Code of Australia - 04 stair design principles for staircases sufficient?

Last Updated: 27th September 2011
If stairs are unavoidable, builders should talk to owners about how the stairs might be adapted in the future. For instance, builders could ensure t...

Is the HMInfo Clearinghouse able to assist with complaints about home modification jobs?

Last Updated: 27th September 2011
The HMInfo Clearinghouse does not have any authority to respond to complaints on home modification jobs. To register a complaint regarding a home mo...

Should builders add a grabrail besides the toilet based on Australian Standards for Access and Mobility (AS 1428.1)?

Last Updated: 27th September 2011
Typically, the Building Code of Australia (BCA) calls up AS 1428.1 for technical specifications relating to grabrail provision for people with a dis...

What causes slips, trips and fall injuries?

Last Updated: 27th February 2006
Any underdevelopment or diminishment of capacities impacts a persons ability to transport themselves independently and safely. Mobility requires a f...

What demographic changes are driving the need to change residential construction practice?

Last Updated: 19th July 2006
The Australian population is ageing. The current life expectancy is 81.5 years for females and 75.9 years for males. The likelihood of reporting mobi...

What is an RSS feed?

Last Updated: 13th February 2013
RSS stands for Rich Site Summary but could be explained as a news feed that goes to your email, tablet or smart phone. News feeds are an easy way to ...

What is the Coefficient of Friction (COF)?

Last Updated: 27th February 2006
The Coefficient of Friction givens an indication of the slip resistance of a surface. The coefficient of friction value is expressed as a number bet...

What is the Information Clearinghouse?

Last Updated: 27th September 2011
The Clearinghouse is a web-based facility that aims to support home modification decision-making, and to provide effective and efficient design inte...

Whom can we speak to if we have concerns about the information on the website or want to offer suggestions?

Last Updated: 27th September 2011
We encourage everyone to make comments and suggestions. Our contact details (phone, fax, postal address and email) are available in the Contact Us pa...

Why can't data on Coefficient of Friction (COF) values of timber be located?

Last Updated: 19th July 2006
The Home Modification Information ClearinghouseSystematic Review of timber decking (Bridge, 2002), and the timber slip resistance Forum held in Febr...

Why is the lack of Coefficient of Friction (COF) values of timber an issue?

Last Updated: 19th July 2006
The lack of known published COF values of timber assuming normal mobility, let alone abnormal gait, wheelchairs etc. make it hard to comply to some ...

Will education and training be provided for the Home Modification and Maintenance coordinators?

Last Updated: 27th September 2011
The Clearinghouse project team recognises the importance of education and training to introduce the new website. If you are having difficulties usin...