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Usage Evaluation - Delft University of Technology

Authors: Kanis, H.
Published: 1st January 2010

Abstract

Designed to be used

Actual usage is the arena for the success of new designs. Are they effective, efficient and satisfactory in supporting, protecting, replacing and extending human activities? In fact, designers are often surprised by the actual usage of newly designed products. Even worse is that in many cases the surprise is unwelcome because unanticipated users’ operations deteriorate designed functionalities or may lead to accidents.

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